Refund policy

At Edimannickal Edge Opticals, we strive to provide our clients with high-quality eyewear and exceptional service. If you are not fully satisfied with your purchase, our return, refund, and cancellation policies are outlined below.

Return and Exchange Policy
● Clients can exchange sunglasses or frames within 3-4 days of delivery, provided the
products are unused, and the original tags and packaging are intact.
● Exchanges are subject to stock availability. If the requested product is unavailable, store
credit may be offered.
● Prescription lenses are non-refundable and non-exchangeable as they are custom-made
to individual specifications.
● To initiate an exchange, clients must contact our customer support team with proof of purchase.

● Self-Shipment by Customer (Full Refund)
If the customer directly ships/sends the returned product to our designated hub, a 100% full refund will be issued once the product is received and quality-checked at our hub.

● Reverse Pickup by Us (Nominal Fee Deducted)
If you opt for our reverse pickup service, a return handling fee of ₹150 – ₹200 will be deducted from the total refund amount

● If you selected Cash on Delivery (COD) as your payment method, please note that refunds will only be processed after 30 days from the date we receive the returned item

Refund Policy
● Refunds will only be processed in cases where Edimannickal Edge Opticals is unable to fulfill an order due to internal reasons. In such cases, a full refund will be issued, and
clients will be informed of the reason for the cancellation.

● Refunds will be processed using the original payment method and may take 5-7
business days to reflect in the client’s account.
● No refunds will be provided for returns that do not meet the eligibility criteria.

Cancellation Policy
● Clients can cancel their purchase within 24 hours of placing the order.
● Cancellations after 24 hours will not be accepted unless initiated by Edimannickal Edge
Opticals.
● If an order is canceled by Edimannickal Edge Opticals due to internal reasons, a full
refund will be issued, along with the reason for the cancellation.

For any queries or assistance regarding returns, refunds, or cancellations, please contact our customer support team at edimannickaldigitalmarketing@gmail.com