Edge Opticals Return Policy Summary
According to the official policy of Edge Opticals (edgeopticals.com), here are the key details regarding returns and exchanges:
1. Return & Exchange Period
- Defective or Incorrect Products: You can request a return or exchange within 4–5 days of delivery if you receive a product that is faulty or not what you ordered.
2. How to Initiate a Return
To start a return or exchange, you have two main options:
- Online: Contact their customer support team directly through the website or via email at edgeopticalsinfo@gmail.com.
- In-Store: You can visit any of their 13+ showrooms across Kerala (locations include Ernakulam, Kottayam, and Pathanamthitta) with your purchase details and the product.
3. Conditions for Return
To ensure your return is accepted, you must follow these strict guidelines:
- Do Not Break the Tag: All original tags and labels must remain attached to the product. If the tag is broken or removed, the return may be rejected.
- Original Packaging: All items included in the original box (such as the eyeglass case, cleaning cloth, warranty cards, and any accessories) must be returned in the same condition as they were received.
- Product Condition: The item must be in its original, unused condition with no scratches or signs of wear.
- For prescription glasses, it is often recommended to visit a store for an in-person adjustment if the fit is the primary issue.
4. Customer Support Contact
If you need immediate assistance with a return, you can reach them at:
- Phone: +91 80860 37779
- Email: edgeopticalsinfo@gmail.com
- Address: Edimannickal Building, M C Road, Changanacherry, Kottayam, 686101.